When will my order be processed?
We want to make sure you receive your items as soon as possible. When ordering, please make sure you select the correct model and color as we are unable to modify your order. Once an order is in the system, it will not be able to be modified or canceled.
Orders will be processed within 2-5 business days of ordering and shipped the day after the processing date.
All orders are processed and shipped from our warehouse in United States. and are delivered within 7 business days of shipment. Please allow extra time to process your order during holidays and selling seasons.
Shipping Confirmation
As soon as your purchase is shipped, we will send you a shipment confirmation via email so that you can track the status of your shipment. Shipping costs depend on the weight of the package and the delivery location. Customers are responsible for all duties and taxes on international orders.
Tracking
As the recipient, you are responsible for tracking your order and submitting the necessary requirements to customs or the courier, otherwise, if the order is marked as Return to Sender or Failed to Deliver due to the recipient's inability to follow up or failure to submit the necessary requirements or notifications to the courier, we will not be able to process any refunds or exchanges free of charge and you may need to place a new order.
Delivery
Your local customs office may require additional documentation and time to clear your package, which may delay the estimated delivery time. Your order may be delivered by your local post office or local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not at home at the time of delivery, the postal service may leave a notification card advising how and where to collect your package.
Taxes and Fees
Import taxes, duties and related customs fees may be charged once the package arrives in the destination country. These fees are determined by customs at the particular destination. These fees and taxes are the recipient's responsibility to pay and will not be covered by us here . For more details on fees, please contact your local customs office.
Customs and regulations
It is your responsibility to check your local postal regulations for restricted items, as we are not responsible for any items that are not accepted in a particular country.
Transaction Fees
If your credit card account is in a currency other than US dollars, we may charge you at an exchange rate different from the rate quoted on our website. You may also be subject to foreign currency transaction fees. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees charged to you by your bank or issuing credit card company. For more details on foreign currency transaction fees, please contact your bank.
Our store prices are displayed in your local currency, but are shown in US dollars at checkout. All transactions will be processed in USD via Paypal or Stripe on the checkout page.
Cancellations/Changes
If you need to change or cancel your order, please contact us immediately. We will process and ship your order quickly (we're fast!) . Once our warehouse has processed your order, we will not be able to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.
